24/7 Customer Support in Hosting
All our Linux hosting service include 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our services well before you make a purchase or you are a current client and you have any question or a issue, you will be able to contact us any time, including holidays and weekends. We have many channels to get in touch with us - several phone lines around the world for your convenience and live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical matters or any troubles which need more time to analyze and take care of. In contrast to many other website hosting suppliers, our trouble tickets come with a warranted max reply time of only 1 hour, which means that regardless of what your issue is, it'll be resolved timely and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to get prompt support, particularly when your site is not running properly for whatever reason. All our Linux semi-dedicated servers come with 24/7 customer and technical support, so that in case anything happens, you can use various methods to get in touch with us - phone line with a few local numbers worldwide, live chat, email messages and tickets. The first two options are for billing, pre-sales and basic issues, so that if you don't have an account yet, for example, you will be able to receive extra details for our solutions, or we will assist you with uncomplicated tech matters. The second two options are for strictly technical matters or anything which is more time-consuming as it is easier to follow the correspondence between you and our support crew. The warranted maximum response time for them is only one hour, the regular one - 15-20 minutes, therefore you will not have to wait for a whole day so as to receive support as you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
If you buy a VPS server through us, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local phone numbers in the USA, the UK and Australia along with a live chat service. When you're an active customer and you want assistance with a technical issue which requires longer time to analyze or resolve, you are able to open a support ticket through your billing account or you will be able to send an e-mail message and we will take care of the trouble and send you a reply within one hour. The response time is guaranteed 24/7, which includes weekends and holidays, still for the majority of issues it takes a maximum of half an hour to receive support. Our support service covers your VPS and all pre-installed software it comes with, so in case you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will get timely support when you obtain a dedicated server through our company. Our customer and technical support teams are available 24/7/365, which means that any time you open a ticket via your billing account or you send an e-mail message about any problem with the server or the pre-installed software on it at any time of the day, you will receive a reply within one hour, even during holidays. Our ticketing system is the perfect option if the issue involved needs longer time to be resolved or if it should be forwarded to our admins, since it is much easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you can give us a call or talk to a live representative via our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also support you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 as well.