Integrated Ticketing System in Hosting
Our Linux hosting service come bundled with an integrated trouble ticket system, which is included in our in-house created Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia permits you to manage everything connected with the hosting service itself in the very same location – payments, website files, emails, tickets, etc., eliminating the need to use different admin consoles. If you have any technical or pre-sales questions or any problems, you can post a ticket with several clicks without ever logging out of your Control Panel. In the meantime, you may select a category and our system will offer you a variety of help articles, which will provide you with more information and which may help you resolve any specific problem before you actually post a ticket. We guarantee a ticket response time of maximum 60 minutes, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with our company and you would like to touch base with our support team representatives, you’ll be able to send a support ticket directly from your Hepsia hosting Control Panel instead of going through a completely different customer support platform as you’ll need to do with most hosting companies on the marketplace. Our integrated trouble ticket system will enable you to send a new ticket without hassle and to go through older tickets using a clever search box. Furthermore, you will be able to browse the applicable knowledge base articles that our system will offer you in accordance with the category that you pick for your new ticket. You can perform all of the aforementioned procedures without logging out of your Control Panel at any time, which suggests that in case you come across any obstacle or have a query, you can touch base with our support engineers and solve the issue in question in less than 60 minutes through one platform.