When your web hosting service provider provides live chat support, you can talk to a representative in real-time and learn helpful info or get an issue resolved timely. The main advantage of using chat as an alternative to calling to talk with a live person is that you need only a computer with access to the web, therefore you won't pay any rates in case you are in a different state or country. Furthermore, it'll be simpler to copy and paste details such as domains, usernames or error messages in other words details that are sometimes hard to share with the other party on the telephone. The live chat is also a much quicker solution to contact your website hosting service provider's support team in comparison to using a ticketing system. What's more, when some issue requires a bit more time to be resolved, you're able to do something else while you wait for guidance on the live chat, which means that you won't lose time - something that's impossible if you are on the telephone.

Live Chat Support in Hosting

Together with the phone and ticket support, we offer live chat support as well. You can contact us every day, which includes weekends and holidays, and we can give you more details about the Linux hosting service that we provide in case you are not a customer yet, or about common and billing questions if you already have a user profile. Although for entirely tech matters you have to open a ticket to our tech assistance team, because such matters will require extra time to be resolved, you can still contact us on the live chat for some tech information. To give you an example, we will help you set up an email address in your e-mail client or troubleshoot various issues, saving you plenty of time. Even when our telephone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we provide with all our Linux semi-dedicated servers, you'll be able to find the replies for any questions you may have or get numerous problems resolved very quickly. The service is accessible every day, so that you're able to talk to a representative even on weekends and holidays. If you are unsure which package would be better for your websites or if our revolutionary cloud hosting platform covers some system requirements, you may join the live chat before buying anything. If you're a present customer, you can obtain more details about billing issues, account settings along with a number of common tech issues you may experience, let's say when you are unable to set up an email account in a client on your personal computer. The live chat will save you plenty of time regardless where you are or when you get in touch with us.