One-Hour Response Guarantee in Hosting
Our Linux hosting service offer a one-hour reply time guarantee, which goes to say that no matter what enquiry or predicament you might have, we’ll always be there to lend you a helping hand. In fact, it seldom takes more than half an hour to get an issue sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our tech support team members will be at your service 24-7, even on public holidays and weekends, which goes to say that you will receive timely support whenever you need it. We are aware of just how priceless time can be, so by the time we reply to your email or ticket, we’ll have explored the matter and, in case we haven’t sorted it out, we’ll supply you with more details about what you need to do on your end – if the case requires this. With our support services, you can be sure that there will be somebody to assist you instantaneously, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support staff reps will be at your service all the time and they’ll answer any support ticket that you send from your hosting Control Panel within maximum 60 minutes. The ticket response time is guaranteed no matter if you’ve got a general question in regard to your semi-dedicated server or you come across a certain predicament and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to help you out, as we’re available 24-7 to deal with any technical, general or billing issue. In case you contact us about anything that is within our capability, we will solve it before we reply to you, so you will not have to wait for hours or even days while the problem perseveres. In case there is something that you have to do on your end, we’ll give you the necessary details – what possible solutions to try, what actions to take, etc.