Should you ever experience a problem with your site and be incapable of solving it on your own, ask the hosting provider’s tech support staff to help you bring the website back online. A prompt resolution would be the best-case scenario, but many hosting companies answer within twenty four hours or even more, all the more so if you are dealing with a reseller. Even if the problem can be swiftly fixed, your website may not work satisfactorily or may not be reachable at all for a lengthy period of time, so you may lose potential customers as it’s rather unlikely that anybody will eagerly come back to a website that is faulty. For this reason, you should make sure not only that you can touch base with your web hosting company, but also that they can answer and assist you in a well-timed manner. If a web application update does not proceed as planned or if you erase something incidentally, for instance, the website must be restored speedily in order to prevent extended unreachability.

One-Hour Response Guarantee in Hosting

Our Linux hosting service offer a one-hour reply time guarantee, which goes to say that no matter what enquiry or predicament you might have, we’ll always be there to lend you a helping hand. In fact, it seldom takes more than half an hour to get an issue sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our tech support team members will be at your service 24-7, even on public holidays and weekends, which goes to say that you will receive timely support whenever you need it. We are aware of just how priceless time can be, so by the time we reply to your email or ticket, we’ll have explored the matter and, in case we haven’t sorted it out, we’ll supply you with more details about what you need to do on your end – if the case requires this. With our support services, you can be sure that there will be somebody to assist you instantaneously, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support staff reps will be at your service all the time and they’ll answer any support ticket that you send from your hosting Control Panel within maximum 60 minutes. The ticket response time is guaranteed no matter if you’ve got a general question in regard to your semi-dedicated server or you come across a certain predicament and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to help you out, as we’re available 24-7 to deal with any technical, general or billing issue. In case you contact us about anything that is within our capability, we will solve it before we reply to you, so you will not have to wait for hours or even days while the problem perseveres. In case there is something that you have to do on your end, we’ll give you the necessary details – what possible solutions to try, what actions to take, etc.