The access to the customer and technical support that a cloud hosting company provides can tell you a lot about the services which they supply as well. In case you can use just e-mails or tickets, you have almost certainly discovered a reseller and not the hosting provider. If this is the case, you will have to wait for a few days in order to get an issue resolved as the reseller may not be checking their communication regularly or they may need to get in touch with the real hosting company for additional help. When the supplier can provide several ways of communication with quick response time which are available at any time, they're almost certainly the top provider, not only a reseller. So you'll receive prompt assistance and quality support since they will have direct access to the servers where your account will be created. Regardless of the trouble - sales or technical, it is always better to have the option to communicate with your website hosting company directly through your preferred method of communication.

24/7 Customer Support in Cloud Hosting

Our cloud hosting services come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our web hosting solutions before you make a purchase or you are a current customer and you have any kind of question or a problem, you'll be able to contact us at any time, including weekends and holidays. We have numerous channels to get in touch with us - several telephone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical matters or any matters that need extra time to investigate and resolve. Unlike a number of other website hosting suppliers, our trouble tickets feature a warranted maximum response time of just one hour, which means that no matter what the trouble is, it'll be resolved on time and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we offer come with 24/7 customer and tech support, which means that regardless of what problem you experience, you can contact us and we'll give you a hand without delay. Our guaranteed answer time for each email message or trouble ticket that you open through your Hepsia website hosting Control Panel is only 1 hour; typically the response time rarely is more than twenty minutes. Furthermore, we offer phone support with a couple of local numbers internationally and a live chat, so that you will be able to contact us and receive more information about our services even if you do not have an account yet. We are able to assist you with any kind of question or a difficulty you have - payment methods, package specs, email setup, hosting account settings, etc. If you employ our services, you will not ever encounter a scenario where you have to wait for a couple of days to get an issue resolved like you will have to do with a number of other service providers.

24/7 Customer Support in VPS

If you have a Virtual Private Server through our company, you can get in touch with us 24/7 for every server-related issue or forany issues or questions regarding the pre-installed software your server is equipped with. In case you haven't acquired your virtual private server plan yet, you're able to find out more details about our services by giving us a phone call or by using our live chat service. For more technical problems, you can send an e-mail message or open a trouble ticket through your billing Control Panel and you will get support within less than 1 hour no matter the time of the day, even on holidays and weekends. The typical answer time normally doesn't exceed 30 minutes. If you need assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can add to each and every VPS package and our administrators will assist you with any set up or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Hosting

If you obtain a dedicated server through our company, you will be able to contact us at any time using a number of channels and the maximum time that you will need to wait for a reply is up to one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it is a holiday or a weekend and we will support you with anything related to the apps which are pre-installed on your server. To get in touch with us about a tech issue, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email message. In case you have any basic questions or you would like to find out about our hosting solutions before you order, you can employ our live chat or you could call one of the local numbers that we have in different countries around the world. If you'd like to receive assistance with third-party software that you cannot install or manage effectively, you are able to add the Managed Services upgrade to your current plan and our system administrators will assist you.