Tech Support Channels
A 1–Hour Ticket Response Guarantee
Every assistance request you send to us will be attended to within maximum 1 hour. If for any reason whatsoever your ticket or e–mail calls for additional assistance from an administrator, we will forward it and leave a note to let you know that your case is being examined. If you order the Managed Services package, any of the server administration tasks included there will be executed at a time of your choosing.
A Top–Class Support Service
Should you require any assistance using our Online Control Panel or with any of the applications that we have installed on the dedicated hosting server for you, do get in touch with our tech support staff anytime via the ticketing system. Moreover, if you require help administering your server, you can order our Managed Services package, which includes OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting procedures, backup space, etc.
An Easy–to–Navigate Help Area
Our Online Control Panel was preinstalled for every dedicated server. Among its characteristics is a rather convenient integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of help articles have video versions which show all the operations that you can carry out in a highly illustrative manner. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the hosting Online Control Panel.