Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • In the Online Control Panel you can find a comprehensive Help Center section offering lots of how–to articles and frequently asked questions. They are answered by our support team of expert technicians. Simply type in your question and our intelligent software will give you the best possible answer.

  • Top quality support service

  • Video Tutorials

  • For users who want to discover how to troubleshoot a common problem by watching an educational video clip, we’ve added a compilation of video tutorials to our Online Control Panel. All the tutorials are very short and easy to understand. They offer visual presentations of different web site management techniques.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7–365 tech support service with a 1–hour response guarantee. A team of trained technical support engineers will be at your disposal to answer all the queries that you could have. During non–peak periods, a reply will be provided within just twenty minutes.