Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Reply Warranty

  • Our team of qualified professionals will try their best to reply to your help inquiries within approximately 1 hour. If, however, the situation you have encountered demands some help from our Admin =Team,= we are going to forward the ticket to the administrator in charge and will write a reply to notify you.

  • Top quality support service

  • Top–class Customer Assistance Service

  • Our client help Dept will be on duty for you 24x7x365 to to reply to all help demand tickets that you send. We offer client support for all software applications that are pre–configured on your hosting server. These include our custom created Online Control Panel, the selected OS as well as the server administration panel (with respect to the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • Each section of the Online Control Panel that is available without charge with your VPS offers an inbuilt article base. You’ll see an assortment of in–depth how–to articles and a choice of step by step video courses that display all the fundamental web site managing duties. You can access them by hitting the Help or Video control keys in the top right corner of each Control Panel section.