A 99.9% Server Uptime
The advantage of developing your very own hosting platform is that you do not have to worry about compatibility – you design a special set of software apps in such a manner so as to work with a defined set of hardware elements. The end result is something significantly more solid and reliable, since there are less possible risks of failure. We have built our cloud hosting platform atop time–tested hardware parts and a significantly modified version of Security–Enhanced Linux in order to create a truly safe environment for all your websites.
This is why, with each of our Linux hosting service packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all datacenters.
A 99.9% Network Uptime
When you build your very own cloud hosting system, it is very important that you also set up your own network architecture. That is the reason why we built a custom internal network in each one of our datacenters. Relying on enterprise–grade Juniper routers and switches, our internal network allows for stunningly fast data transmission rates and is also completely redundant.
As a result, you will take advantage of a 99.9% network uptime in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, irrespective of which hosting offer you’ve opted for.
A 30–Day Money–Back Guarantee
Even though we have done everything to curtail all possible risks with our cloud hosting packages and irrespective of the fact that we offer first–rate client support, there are times when the client is just not content with what we offer. Or he wants to switch to a more powerful web hosting solution, like a VPS server or even a dedicated server.
That is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not pleased, you will get your money back.
24/7 Technical Support
When you operate a hosting firm, your tech engineers are of great importance. That’s the reason why we’ve mindfully hand–picked a very trained group of technicians, each with many years of experience behind his back. Thanks to them, we offer 24x7 support with all our hosting services.
And not only that, our company offers a 1–hour response time guarantee. All trouble tickets are answered in under 1 hour and our average response time is well under 20 minutes!